Returns & Exchanges

At ELEVEN, we want you to be completely satisfied with your beauty purchase. If you are not entirely happy with your order, we offer a 30-day return policy for unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all seals are intact, and include the printed return authorization slip inside.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return for quality assurance, we will process your refund to your original payment method within 5-7 business days.