Frequently Asked Questions
Everything you need to know about your ELEVEN beauty journey.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products cruelty-free?
Yes, at ELEVEN, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are ELEVEN products safe for sensitive skin?
Our formulas are dermatologically tested; however, we recommend checking the full ingredient list on each product page or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.